One of the reasons why I have remained with GoHighLevel since 2 years ago, it's because GoHighLevel support systems are exceptional and that has helped me run my business better.
You can enjoy 24/7 live chat with the GoHighLevel team, it also offers customer service through phone calls, Facebook groups, Zoom calls, etc. and it has a ton of resources on its different channels.
And if you already have a HighLevel account, it's easier to get help fast from your dashboard as you can see below.
The image above was obtained from my GoHighLevel account.
You can also take advantage of the extensive video walkthroughs, guides, and articles available in the self-help portal.
How GoHighLevel Offers Support to Users
You can get GoHighLevel support in different ways and based on what is convenient for you.
For example, GoHighLevel offers through:
- 24/7 live chat
- Call the 24/7 toll-free number
- GoHighLevel self-help portal
- Zoom calls for complex issues.
- Access different GoHighLevel community channels including Facebook.
And there's even priority support for the SaaS Pro user.
So, let's talk about each support system one by one.
GoHighLevel Live Chat Support
One of the cores of GoHighLevel's excellent support is its commitment to prompt responses, which ensures customers never feel left in the dark.
GoHighLevel live chat support is dependent on human availability.
In case you aren't online when a new message comes in, you will get a notification in your email with a link back to the support portal.
If you are not a GoHighLevel customer yet and you have inquiries, you can also go to gohighlevel.com and at the right-hand corner side, a message will pop up asking you if you need support.
Click on the chat icon and fill in your name, phone number, then your message to begin chatting.
GoHighLevel Support Email
Email is another effective means of communication that many people love and like to communicate through.
Communication through email is easy and you can always come back later to check any vital information that you need or missed.
But here's the drawback of GoHighLevel Support Email.
Unfortunately, GoHighLevel doesn't offer support through email yet but you can utilize other means of GoHighLevel support such as; live chat, phone calls, zoom calls for complex issues, and other online resources.
GoHighLevel Support Email
GoHighLevel Call Support
GoHighLevel offers phone call support to ensure a comprehensive range of options for customer assistance.
For sales, billing, and related support requests, you can call +1 (888) 732-4197 and this toll-free number is also available 24/7 of the day.
You can also find this number from your dashboard, including your relationship number.
GoHighLevel requests for verification before offering you a support through call.
You will need to provide:
- Your agency relationship number
- Your agency GoHighLevel login email address
- Confirmation that you are an authorized agency admin.
Note: If you are working with many agencies and your email address is linked to so many agency accounts, you will need to select the relevant agency name and the number related to your query.
GoHighLevel Support Ticket
You can also open a support ticket on GoHighLevel if you could not find what you're looking for online. You can only send this support ticket within the app.
And at the page of the support ticket, GoHighLevel have various contents such as:
- Step-by-step walkthrough articles
- Videos guides
- GIFs
- “How-to” guides
- Feature overviews
- Common issues and troubleshooting
- Discussion forums on a variety of topics
- And more.
The page contains anything you might have ever imagined as much GoHighLevel support is concerned.
If you aren't satisfied with what you see on the content page, you can ahead to open the support ticket and the GoHighLevel support team will get back to you as soon as possible.
GoHighLevel Facebook Group Support
Connecting with other GoHighLevel support is another way to make the most out of the CRM software.
Using GoHighLevel Facebook support, you can ask questions, and ask others what's working and what is not. By doing so, you will be able to make an informed decision on how you can better use the CRM tool.
However, you need to keep in mind that the GoHighLevel Facebook community is only available for HighLevel users.
You will need to make a request and an admin will confirm your eligibility before you can join the Facebook group. If you're already a GoHighLevel user, you can access the GHL Facebook community through this link.
GoHighLevel Self-Help Services
As a versatile Sales, Marketing, and Business Automation platform, GoHighLevel empowers its users by providing an extensive range of self-help services.
Designed to offer autonomy and efficiency, these self-help resources enable users to navigate the platform confidently and make the most of its powerful features.
By using the self-service help, you can easily find tutorials on anything that concerns the GoHighLevel platform.
GoHighLevel YouTube Channel
GoHighLevel teams post tutorials regularly on YouTube on what is new about the CRM software and how to get the best out of the software.
You can easily subscribe to GoHighLevel's YouTube channel to stay updated with all their latest videos.
The team regularly uploads live workshop and training event videos, ensuring that you don't miss out on valuable and in-depth training programs.
If you can't attend a live event, you can catch the replay anytime you want on the YouTube channel.
By keeping an eye on their YouTube channel, you'll be among the first to know whenever a new feature or update is introduced, allowing you to stay ahead and make the most of the platform's capabilities.
GoHighLevel Support Hours
GoHighLevel support is available around the clock. Whether you're a night owl working on your marketing strategy or a global business operating in different time zones, rest assured that GoHighLevel's support team is ready to assist you 24/7.
With a dedicated team of experts always on standby, you can get real-time help whenever you need it, ensuring that your business operations never miss a beat.
Frequently Asked Questions
How can I contact GoHighLevel Support?
You can contact GoHighLevel Support through different channels; live chat, phone support, or submit a support ticket.
What are the support hours on GoHighLevel?
GoHighLevel provides 24/7 customer support to its users. This means the HighLevel support team is available around the clock, seven days a week, to assist with any queries, concerns, or issues that you may have.
Does GoHighLevel offer phone support?
Yes, GoHighLevel offers phone support, however, GoHighLevel primarily provides support through live chat, support ticket, and their Facebook group where users can interact with experienced marketers.
